Refund policy

Last updated: February 8, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase (order confirmation email or order number).

To start a return, you can contact us via whats app on 01023916541

If your return is accepted, we'll arrange for a courier (Bosta or local courier) to pick up the item from your address. We will provide you with instructions on the pickup process. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions via whats app on 01023916541.

Damages and Issues

Please inspect your order upon delivery and contact us immediately (within 48 hours) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item is defective, damaged, or incorrect, we will cover all return shipping costs and provide a replacement or full refund.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

Items without original tags attached
Worn, used, washed, or altered items
Items damaged due to customer misuse or negligence
Items returned outside the 14-day return window
Sale items or clearance items marked as "Final Sale" (if applicable)

Please get in touch if you have questions or concerns about your specific item.

Note: Defective or damaged items are always eligible for return, regardless of sale status.

Exchanges

Contact us via whats app on 01023916541, and we'll arrange to pick up your item and send you a replacement once we receive and approve the return.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

Response time: We will review your return request within 2 business days.
Processing time: Once approved, we will process your return within 7 business days of receiving the item.

If approved, you'll be automatically refunded on your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company (Paymob) to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact via whats app on 01023916541.

Return Shipping Costs

Customer Responsibility: